Privacy Policy

SQUEENVIP ("we," "us," "our," or "the Company") operates the online casino platform accessible at www.squeenvip.ai (the "Platform"). We are fully committed to protecting the personal information of every individual who accesses or uses our services.

This Privacy Policy explains what personal data we collect, how we use it, with whom we share it, and the rights available to you as a user. By accessing the Platform and using our services, you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any provision of this policy, please discontinue use of the Platform immediately.

This policy applies to all users of SQUEENVIP, including registered members, visitors, and any individual who interacts with our Platform in any capacity.

Information We Collect

We collect personal information through various means when you interact with our Platform. The categories of data we collect include:

Information You Provide Directly

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Username, password, and security credentials
• Government-issued identification documents (e.g. passport, national ID) for identity verification
• Payment details including bank account information, e-wallet credentials, and transaction history
• Correspondence and communication records when you contact our support team
• Responses to surveys, promotions, or feedback forms

Information Collected Automatically

• IP address, device type, browser version, and operating system
• Gameplay activity, session duration, wagering history, and transaction logs
• Pages visited, click patterns, and navigation behaviour on the Platform
• Login timestamps, frequency of visits, and device identifiers
• Cookies, pixel tags, and similar tracking technologies (see Section 4)

Information from Third Parties

• Identity and age verification data from authorised third-party verification providers
• Fraud prevention and anti-money laundering screening results from regulatory compliance partners
• Payment confirmation data from payment processors and banking institutions
• Information from affiliated platforms or partners where you have consented to data sharing

How We Use Your Information

SQUEENVIP processes personal data only for legitimate, defined purposes. We use your information for the following:

Account Management and Service Delivery

• To register and maintain your account on the Platform
• To verify your identity and confirm your eligibility to use our services
• To process deposits, withdrawals, and all financial transactions
• To deliver, manage, and improve our casino games and platform features

Legal and Regulatory Compliance

• To fulfil Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations
• To comply with applicable gambling regulations, licensing requirements, and legal obligations
• To detect and investigate suspected fraud, cheating, or abuse of the Platform
• To respond to requests from law enforcement or regulatory authorities as required by law

Responsible Gambling

• To monitor gambling behaviour and identify indicators of problem gambling
• To enforce responsible gambling controls, including self-exclusion, deposit limits, and cooling-off periods
• To provide support and resources to users who may be at risk

Communications and Marketing

• To send transactional communications such as account confirmations, deposit receipts, and security alerts
• To send promotional offers, bonuses, and newsletters where you have provided consent
• To respond to customer service enquiries and support requests

Platform Improvement and Analytics

• To analyse usage patterns and improve user experience
• To test new features, conduct internal research, and develop the Platform
• To administer loyalty programmes and personalise your experience

We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes.

Cookies and Tracking Technologies

SQUEENVIP uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files stored on your device that help us recognise returning users, retain session information, and understand how visitors interact with our Platform.

Types of Cookies We Use

• Essential cookies — required for the Platform to function correctly, including login sessions and security functions
• Functional cookies — used to remember your preferences and settings
• Analytical cookies — used to collect aggregated data on user behaviour and Platform performance
• Marketing cookies — used, where consented to, to deliver relevant promotions and track campaign effectiveness

Managing Cookies

You may manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling essential cookies may impair the functionality of the Platform or prevent access to certain features. For further information, refer to your browser's help documentation.

Data Security

SQUEENVIP implements robust technical and organisational security measures designed to protect your personal information against unauthorised access, disclosure, alteration, and destruction. These measures include:

• Secure Socket Layer (SSL) and Transport Layer Security (TLS) encryption for data in transit
• Encryption of sensitive data stored on our systems
• Strict access controls and role-based permissions for internal staff
• Regular security audits, vulnerability assessments, and penetration testing
• Incident response procedures for the detection, reporting, and management of data breaches

While we apply all reasonable precautions, no system of data transmission or storage over the internet can be guaranteed as entirely secure. We encourage you to use a strong, unique password for your account and to notify us immediately if you suspect any unauthorised access.